Your Monday
Monday morning.
Capability starts before the first client conversation.
Steadfast Broker Development Academy
Where you are now
Start with what matters now.
Your role, priorities and direction shape the year.
Client trust, sharper questions, stronger commercial conversations.
Your masterclass
Ninety minutes that change the next conversation.
Practise the conversation that matters most, with someone who has had it.
Become the broker clients call first.
Building Trusted Client Relationships
David
Strategic Leadership
David works with senior leaders on strategic thinking, influence and the commercial performance of their teams.
Meet the facultyThe day after
Tuesday. It gets used.
8.40am
Prepare: notes from the room, read back before a client meeting.
9.15am
Broker Coach offers the three questions practised in the room. Two get used.
1.20pm
Explore: a guide and a prompt pack, opened between meetings.
3.00pm
A manager asks how it went. For once, that is an easy question.
Steadfast Broker Development Academy
Your leader
Leaders see where development is moving.
What each person chose, what is booked, what has already happened.
Enough to bring to a one-to-one on Monday.
Your team
Broker
Client relationships
Account Manager
Commercial conversations
Broker Support
Communication
People Leader
Leadership
Booked and passed dates only.
Your year
One year, one broker.
Four experiences, one direction, one year.
February
A first masterclass. The conversation that had been avoided.
Date passed · Client Relationships
May
Renewal conversations. Two accounts held that were expected to go.
Date passed · Commercial Acumen
August
Harder questions, asked earlier. The notes start being used across the team.
Date confirmed · Communication
November
The meeting that would have been handed to someone else in January.
Selected · Leadership
What does this return to your business?
Model the impact for your own brokerage, and see what you can finally see.